ClickCease

Shipping and Returns


We ship from Vancouver or from our Toronto warehouses. 

All orders will be processed and shipped within 1-5 business days. We provide Expedited Shipping across Canada via Canada Post or Purolator. We provide Expedited Shipment across the United States via USPS ad DHL tracked package. 

Items are sometimes shipped from multiple warehouses; therefore, it is possible that you will receive multiple shipments with multiple tracking numbers for your order. A tracking number will be auto generated and emailed once the order is processed. In-store pick up items must be picked up within 7 Business Days or the item cannot be returned or exchanged. Items not picked up within 7 Business days will be charged restocking fees. 

Canadian Customers

  • British Columbia 2-5 business days delivery
  • Alberta and Saskatchewan 2-5 business days delivery
  • Ontario and Quebec 4-6 business days delivery
  • Maritimes 5-7 business days delivery
  • North West Territories 7-10 business days delivery

American Customers

  • Anywhere in the Continental US 3-7 business days delivery

Please note: Due to COVID safety restrictions, some courier companies are experiencing extended delivery delays. The days mentioned above are only estimates.

Returns and Exchanges:

If you would like to return your recently purchased item, please use the return info slip included in your package to ship the pair you would like returned to the address below. Please do NOT put shipping labels directly on the shoe box that is being returned. Shoe boxes that have shipping labels on them are subject to $10 penalty.

Customers have 30 days from the date of purchase to return the item. 

If you are interested in exchanging your recently purchased item, please ship your item back to the address below and purchase the replacement item. Customers do not have to pay shipping to purchase a replacement. A free shipping coupon code will be provided for items being exchanged. 

Customers are responsible for the cost of mailing back returned items to our warehouse. Please note that items purchased on sale are final. A  store credit will be provided for all sales items. 

Please note: $10 restocking fee is charged when all items are returned from an order that was shipped for free.

RETURN ADDRESS:
For Canadian Customers:
C/o ShoeKid Return Center
1140-853 Seaborne Avenue
Port Coquitlam, BC
V3B 0N9

For US Customers
Shoekid Inc.
2045 NIAGARA FALLS BLVD STE 4
NIAGARA FALLS NY 14304-1675
United States

Please allow 2- 7 business days from the day we receive the returned package for refunds to be processed. For US customers, it might take 2 - 4 weeks for refunds to be processed


We recommend that you contact one of our fitting specialist at support@shoekid.ca if you are unsure of the size as we will work with you to ascertain that the proper size is selected prior to shipping.