Shipping Policy


We ship from Vancouver or from our Toronto warehouses. We offer free Shipping on *Net Purchases over $99 including items returned.

All orders will be processed and shipped within 1-3 business days. We provide Expedited Shipping across Canada via Canada Post or Purolator. We provide Expedited Shipment across the United States via USPS ad DHL tracked package. 

All Shipments excludes 1-3 business days handling time from the point of purchase. Items are sometimes shipped from multiple warehouses; therefore, it is possible that you will receive multiple shipments for your order. A tracking number will be auto generated and emailed once the order is processed. In-store pick up items must be picked up within 7 Business Days or the item cannot be returned or exchanged. Items not picked up within 7 Business days will be charged restocking fees. 

Canadian Customers

  • British Columbia 2-5 Days Delivery
  • Alberta and Saskatchewan 2-5 Days Delivery
  • Ontario and Quebec 4-6 Days Delivery
  • Maritimes 5-7 Days Delivery
  • North West Territories 7-10 Days Delivery

American Customers

  • Anywhere in the Continental US 3-7 Days Delivery

If you would like to return your recently purchased item, please ship the pair you would like returned to the address below with your order number clearly written on the package.

If you are interested in exchanging your recently purchased item, please ship your items' back to the address below and purchase the replacement item. 

Customers are responsible for the cost of mailing back returned items to our warehouse. Please note that items purchased on sale are final and can only be exchanged for another item or store credit. Customer must purchase the replacement item from our website and ship the original pairs back to our warehouse.

RETURN ADDRESS:

For Canadian Customers:
C/o Shoekid Returns
4343 Hastings, Burnaby, BC 
V5C 2J7

For US Customers
Shoekid Inc.
2045 NIAGARA FALLS BLVD STE 4
NIAGARA FALLS NY 14304-1675
United States

We recommend that you contact one of our fitting specialist at support@shoekid.ca if you are unsure of the size as we will work with you to ascertain that the proper size is selected prior to shipping.