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If you would like to return your recently purchased item, please ship the pair you would like returned to the address below with your order number clearly written on the package.
If you are interested in exchanging your recently purchased item, please ship your items back to the address below and purchase the replacement item.
Customers are responsible for the cost of mailing back returned items to our warehouse. Please note that items purchased on sale are final and can only be exchanged for another item or store credit. Customer must purchase the replacement item from our website and ship the original pairs back to our warehouse.
For Canadian Customers:
C/o ShoeKid Return Center
1140-853 Seaborne Avenue
Port Coquitlam, BC
For US Customers
2045 NIAGARA FALLS BLVD STE 4
NIAGARA FALLS NY 14304-1675
Please do NOT put shipping labels directly on the shoe box that is being returned. Shoe boxes that have shipping labels on them are subject to penalty.
Although it rarely happens, there are cases where we ship the incorrect size or color. In that case, you can ship them back to us and we will give you a complete exchange or refund through the payment method you had used to order the shoes. We will take care of the shipping charges for the return and ensure a replacement is mailed out to you free of charge.
Remember: they should be unworn, in original packaging and the return is supposed to be done within 15 days after receiving the items.
We recommend that you make a new order on the item you want for the exchange then return the first product you bought. The refund will be completed once we get the returned products. You will need to purchase the required size and ship the original shoes back our warehouse. The customer is responsible for the shipping fees for returning a product.
We offer a 30 manufacture defect. Defects are classified as a visible design flaw of the shoe upon receipt or substantial degradation of a functional area of the shoe within the first 30 days. Defects do not apply to structural damages of the out-sole, insole, structural rips, laces, strap, lights, caused by play or aggressive use.
Please feel free to call us at 1-800-986-9284 or send us an email to firstname.lastname@example.org and we will connect you to one of our staffs who are always ready to help with you with sizing.
We give refunds for packages that are refused or those that come back to us as unclaimed. The refund will be processed against the account that was used to make the payment. However, shipping costs and restocking fees will be deducted.